Shipping & Delivery

When will I receive my order?


After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.

After successful verification, you can expect to receive your order within the following time frame:


Can I schedule the delivery of my order?


Our courier service is unable to provide scheduling of deliveries; therefore we can not guarantee delivery of your order for a specific time or date.

Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.


What if I am not at home when the package arrives?


You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

You can also contact our customer service at [email protected] immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.


Does AVPREMIER offer international shipments?


International shipment is not available at AVPREMIER at the moment.


Can I pick up my order at AVPREMIER office?


Yes, you can collect your purchased item in-person to do so you will first have to tick own collection in your order form. You will have to wait a confirmation email that you're purchased item ready for collection. Please note only the person whose name appear in the order form is allow to collect in-person unless the purchaser provide an authorization letter for third party collection.


Please contact to confirm that a third party will be present at the delivery address with a valid ID & letter authorization to receive and sign for the purchased item. Your communication to AVPREMIER must indicate your order number at all time.


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