Return & Refund Policy

What is AVPREMIER Returns & Refunds policy?

 

Our return policy allows for item(s) return and your choice of a full refund or replacement item(s). However, we do have a couple simple requirements for processing a return.

 

You may want to return your order due to any of the following reasons:

Reasons Description
Damaged The product is damaged in delivery
Defective The product does not function as described in its manufacturer specification
Incorrect/wrong item Not the product the customer ordered (e.g. wrong size or wrong color)
Missing items/parts Missing items/parts as indicated in the packaging
Does not fit Customer receives the size that was ordered but it does not fit
Website error The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)

 

Unless otherwise stated in the product description, the general requirements for returns are as follows:

List non-returnable
Battery
Microphone
Screen material
Cables

 

How long is the quality evaluation process?

 

Replacement/ Refund process only begins after we have completed evaluating your returned product.This quality evaluation process may last up to 2 business days.

 

Can I return an item after 14 days upon receipt?

 

Your purchased item cannot be returned after 14 days upon receipt; it can only be serviced.

 

Does AVPREMIER cover the shipment cost/ EMS cost for returns?

 

Shipment cost/ EMS cost for returns needs to be paid by you first.Then after we have received the item, we will conduct an evaluation process and refund the shipment amount if your return is valid.

 

Please return purchased item to the following address:

 

AVpremier.com
3rd Floor, Lot 27, Jalan SBC 5,
Taman Sri Batu Caves, Off Jalan Batu Caves
68100 Batu Caves
Selangor
.

 

If you required further information or assistant, kindly contact us at: [email protected] or 03-6184 2650

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