FAQ

Q. How to make a purchase on avpremier.com?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed to make payment for the purchase.
  3. You have reach a log in page where you need to log in your account using your Username and Password. If you have not created an account yet, you need to register to open an account before you proceed your payment.
  4. You will need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you will need to select your shipping methods and click “next” button.
  6. Next you will need to choose your payment method then click “next” button.
  7. After you have completed all the step, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the purchase.


Q. What are the payment methods available?

AVpremier.com offers payment option as below :-
1. Via eGHL
     • Master/Visa
     • CIMB click
     • Maybank2u
     • Public Bank
     • RHB Bank
     • Bank Islam
2. Offline Bank Transfer

Our Bank Details;
Bank : PUBLIC BANK BHD
Bank Account : 3138 584 227
Account Name : AVA COMMUNICATIONS SDN BHD

After you have made the payment, please send us the payment advise slip/details with the following:
a) Payment advise details
    Bank Name :
    Banking Date :
    Banking Time :
    Banking Reference No :
    Total amount you have paid :
b) Indicate your order
    Order No :

You may scan and email us the above payment advise slip/details to : [email protected] or fax it to at 03-6184 2650

Note: We will not be able to deliver the products you have purchase until we receive the above mention information on payment confirmation.

 

Q. How to change my personal information or shipping address?

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill in the box your email address that you have used to register the account.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to create a new password for your account.

 

Q. Can I cancel an existing order that I have been purchased?

Yes, only if the order is still on “pending” status.

- Please send an email to our customers service at [email protected] with the message title “Request to cancel order”.
- Orders that have been shipped cannot be cancel.

 

Q. What is the currency use for transaction?

All transaction are in Ringgit Malaysia (RM) only.

 

Q. What is the timeframe for delivery?

 

Q. I still have doubts!

We are sorry that we were unable to clear you doubts in the F.A.Q page. Please kindly send us an email if you have more question to [email protected]

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